Freelance Business Coaching — What is it & why should you care?

Freelance Business Coaching — What is it & why should you care?

JS, Medium

I get so many questions from new and aspiring freelancers — especially surrounding how to find and get clients, how to determine or raise prices, and how to “break up” with clients. Typically, I take the time to thoroughly write out an answer for each one, whether it’s on Quora, Facebook writing/freelancing groups, comments on my blog, or through email.

While I do still intend to write a guidebook of sorts for beginning freelancers with pitch examples, writing samples, scripts, contract templates, etc., I think doing one-on-one freelance business coaching is really helpful for people who want one-on-one help, advice, and accountability with a real person.

After all, having someone to answer questions, give direction and actionable steps to take, and hold you accountable may help you get more done!

I’ve been doing book coaching and free freelancing mentoring for several years now, and this felt like the perfect next step.

What is freelance coaching?

Great question! It’s basically interchangeable with career or business coaching — just focused specifically on freelancing.

It’s me as an expert, coach, and mentor to someone looking to start freelancing or for freelancers who want to level up and streamline their business.

Basically, if you want to start a side hustle as a freelancer selling your services or create a full-time freelance career, I can help!

Services include:

  • Deciding if you need a niche, and if so refining your niche
  • Marketing yourself and finding clients
  • Helping you pitch yourself to potential clients
  • How to determine your pricing/rates
  • How to negotiate rates with potential clients
  • How to raise your rates with existing clients
  • Time management and organization
  • Learning to identify “bad” clients/red flags and say no before ever starting to work with them
  • How to “break up” with a client you no longer want to work with
  • Helping you come up with copy for your website and write a bio
  • Free access to a contract template
  • Recommending free or low-cost tools and software that make your job easier (no affiliate links, no kickbacks, not required to use — just recommendations)

And more!

What do you think?

Are there services missing that you would find useful? Drop them in the comments and I can add them to the list!

Questions for YOU

Have you ever worked with a coach? What were your biggest positives and negatives when working with one?

Was there something that REALLY worked for you — or something that really, really didn’t and disappointed you?

I’d love to hear about YOUR experiences with coaches as the client and whether the coaching was “worth it” for you — or what would MAKE it worth it.

Thank you for your help!


Check out my book Concept to Conclusion: How to Write a Bookand learn everything you need to know to conceive of, outline, write, publish, and market a book!

Sign up for my mailing list for writing and freelancing news and information.


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One Fast & Simple Way to Scale Your Freelance Business

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The #1 Thing You Must Do to Be a Successful Entrepreneur

The #1 Thing You Must Do to Be a Successful Entrepreneur

Entrepreneur, JS

When people ask me how I became profitable immediately when I started my business, I always answer the same way:

“I didn’t spend ANY money on websites, business cards, marketing, or software/tools. I started by going out and FINDING CLIENTS first. That was my top and only priority. I had to prove there was a viable market for my skills before investing in anything.”

I started by being proactive and marketing myself and directly messaging potential clients. I answered job ads, messaged people via Instagram, LinkedIn, and Facebook, and offered my services. My message told them I could provide value with updating their website copy/blogging for them/writing marketing copy/editing books, etc.

I attached 2–3 PDFs of writing samples I’d previously written and gave a link to my free online blog.

My first 4 clients: 1 was from a direct marketing email. 1 was from Reddit’s ForHire sub, I responded to a posted ad. 1 was a response to a free ad I’d posted on Craigslist looking for clients/work, and 1 was from LinkedIn, where I directly messaged some of my contacts who are business owners/founders/CEOs, etc.

And I still get clients via social media! (Here is an article showing how I use social media to find clients with examples!)

So, getting and having clients is obviously important to having a successful business. That makes sense. But this post is NOT about marketing, this is just background info.

So, what’s the #1 tip?

Sure, marketing yourself is really the top way to be finding and gaining new clients, but what is the tip I was talking about for being a successful entrepreneur?

The #1 thing you need to do to be successful in ANY business is to have GREAT CUSTOMER SERVICE.

I’ve said it before and I’ll say it again: I know I am a decent, even a good writer. Am I the best writer in the world? Heck NO.

BUT I am extremely easy to work with.

People LIKE me, and they like working with me.

I ask questions and dig in to really understand what they need and want. I take copious notes and remember their needs and questions. I am honest; if I don’t know the answer to something, I’ll always say “I’m not sure, let me find out and let you know.” I DELIVER on my promises. Overdeliver whenever possible (getting things done before a deadline, offering extra advice, sharing ideas, etc.). I update them on my progress on their projects, so they never wonder what I’m doing or if their work is getting done. I don’t charge extra fees on top of my stated and agreed-upon rates. I make sure I have a pretty flexible schedule so I can be available to jump on a call or respond to emailed questions. I RESPOND to emails and calls quickly.

I have made it my mission to be easy to work with.

And it has made a huge impact on my business. I get a ton of client referrals, more than some other writers and editors I know. I get clients who come back to ask to work with me on different projects or different types of work. They’ll say, “Hey, do you do XYZ? I know it’s not what you usually do but…”

I make sure to give them information for free on our first call. If they are an author, I talk about publishing options and comparisons and offer to introduce them to my cover designer, if they’d like (I get no kickback or referral fee from doing so). If they are a company looking for a blogger, I offer some free ideas for topics and ways we can use calls to action.

This is what makes ANY business successful, but especially an entrepreneur.

You don’t have to be the best, most perfect expert in the world.

You have to be good at what you do, of course.

But most of all, you have to be someone people WANT to work with.


Check out my brand new book Concept to Conclusion: How to Write a Bookand learn everything you need to know to conceive of, outline, write, publish, and market a book!

Sign up for my mailing list for writing and freelancing news and information.


Other articles you may like:

Self-employed vs. Employed: Pros & Cons

JS

Which is better??


Photo by Martin Shreder on Unsplash

This is not going to be some deeply controversial rant about why one way of making a salary is better or worse than the other.

This is not a verbose way to toot my own horn and make you spend your time and energy reading about how great I am.

This is not an article filled with cat pictures (sorry).

Because the question of “Which is better?” is an unfair question. The “right” answer is completely subjective.

I am currently self-employed and I love it, though of course there are drawbacks.

I previously worked for 10 years in corporate America and it was also both good and bad.

There are “dream jobs,” of course, but the reality is that even your dream job has drawbacks and days that suck sometimes.

Both self-employment and traditional employment have advantages and disadvantages, it is truly about what is best FOR YOU as an individual and for your family.

As Quora user Kelven Swords points out:

Pros:

  • YOU make the decisions, no one else… and you thus reap the rewards.
  • YOU control the finances, no one else… and you thus reap the profits.
  • YOU determine who is on staff, no one else… and you thus control the social structure.

Cons:

  • You make the decisions… thus have no one else to blame for your errors.
  • You control the finances… thus have no one else to blame for any wasted money.
  • You determine who is on staff… thus you have no one else to blame for any parasitic staff members who poison the well.

Let’s take it a step further than what Kelven has described above.

There are obvious advantages to working for yourself.

  • You can set your own working hours.
  • You choose who to work with…and who NOT to work with.
  • You have significantly more control over processes, contracts, clients, work, time, and everything else.
  • You can work in your pajamas — and even sleep in!
  • You get to build great relationships with your clients because you’re steering the ship and choosing how to cultivate those relationships.

There are some obvious disadvantages, as well.

  • You have no one else to rely on.
  • You do not have a manager setting tasks or deadlines, so all deadlines are self-imposed, which can be difficult for some to manage and stick to.
  • Time management becomes extremely important, which is hard for many.
  • No company insurance or other benefits.
  • No sick time, paid vacation time, or maternity leave.
  • Less stability in terms of income.
  • You will find yourself working far more than 40 hours most weeks.
  • You do not have coworkers and it can be sometimes lonely and isolating.
  • You are probably not an expert in every single thing a business needs: processes, sales, closing sales, marketing, website building and maintenance, creative stuff, contracts, organization, admin work, etc.
  • Higher potential for burnout/overworking.
  • Doing your taxes is harder.

When it comes to working for a company, you are getting some very specific advantages, in terms of a stable, dependable income, medical and other benefits, having people to ask when you need help, and being told what you should be doing.

Something people rarely think about when dreaming of being self-employed is the lack of structure and organization.

You have to create your own schedule, keep yourself on task, make sure work gets done, track deadlines, invoices, payments, all business expenses, and create a structure to your day.

It is incredibly easy to lose track of time or lose focus and end up spending half your day on social media when no one is watching!

There are many tools out there to help you get organized and create a structure for your day. Some are free and some cost money — which you need to keep track of so that you can make sure to deduct it on your taxes as a business expense.

Taxes are different and a bit more difficult when you work for yourself, and you have to save some of your income to pay it, and it WILL be a difficult check to write.

If you have personal assets, you’ll need to consider if it makes more sense for you to be a sole proprietor, LLC, S-Corp, or several other options, each with their own benefits and drawbacks. There is much research involved in starting your own business!

For Me

Being my own boss has been fun, challenging, interesting, and lonely. I love being a writer and being able to choose what I write and who I work with, and I created a business model which works well for me.

I also continuously refine and evolve my business offerings, update my own website, look for clients, maintain my social media accounts, and blog regularly. All of which is part of running my business, but is ultimately unpaid work.

I love my business and what I do, but I also enjoyed my work as a Business Development Director in the recruitment industry. I had a great boss, cool coworkers, a stable and dependable paycheck, and a set end time to my workday, none of which I now have.

However, I have the freedom to do the work I want, charge the rates I want, and am much more flexible with my schedule. I can go to the gym in the middle of the day, run errands whenever I want, work in the middle of the night if I am so inclined, and pet my cat all day.

For You

It’s about what works best for you. Don’t put pressure on yourself to be one way or the other or let people tell you one is “better” or more “right” for you than the other.

Make plans, do research, interview people, and figure out what is best for youand make sure you have a clear idea of both the advantages and disadvantages so you are well informed!

How to Get Paid What You Are Worth!

How to Get Paid What You Are Worth!

Entrepreneur, JS, Medium

Even when you don’t have as many clients as you would like or if you’ve been working with someone for a long time, you deserve to get paid for your time and your skills.

As a freelancer, it is hard to keep this particular boundary in place.

It’s so damn easy to say, “Sure, it’s not THAT much less, and we’ve been working together for a long time…”

But you’re devaluing yourself and your brand.

It can be nervewracking or difficult to have the money conversation with potential clients and more so when you need to have it with people you’re already working with.

But it must happen.

Your time is your most important commodity. There are millions of writers out there, but you want to work with me.

Whether that is because I was referred to you by a trusted source, or you read my books, or we got on a call and we just clicked, there is a reason you’re interested in working with me specifically.

And yes, I am a damn good writer. I know it, you know it. It’s how I make a living and I know for a fact that I’m good at it. I am nothing if not confident in my skills.

If I am editing your book or helping you write one, it’ll be edited well. If I’m blogging for your company, they will be researched well-written posts.

I have had to have the money conversation with every client I’ve ever had.

Sometimes it is at the beginning of the process when we’re putting together contracts and agreeing on a price.

Sometimes it is after we’ve been working together for a while and my responsibilities or time commitment has increased.

Either way, I approach it professionally and politely.

And I approach it similarly to how I used to ask for a raise from a manager in my corporate days.

First, I look at how many hours per week I’m working for them, and divide my monthly retainer fee by the number of hours. If the result is less than I want to be making per hour or less than we originally agreed upon, I bring it up to them.

“Hey, it has been great working with you. In the last 4 weeks, the number of hours I’m working on stuff for you has increased to X, which is putting me Y dollars per hour. We need to discuss either me working less and what tasks you want to take off my plate or renegotiating my monthly fee.”

And then let them talk. They may have questions or may hem and haw or may put a hard boundary down and not be willing to discuss a higher rate.

That’s fine.

If that’s the case, I will work fewer hours and continue on at the same price.

If not, we’ll discuss what I want to be paid and come to a mutual decision.

Either way, I make more money. Because I either have free time to get a new client or make more from the one I already have.

You cannot be afraid to discuss money with clients. As a freelancer, you are your own advocate, your own salesperson, and your own biggest obstacle.

It doesn’t matter if it makes you uncomfortable to talk about money. These people are your clients. They are paying for your services. They understand the relationship. They are not your best friend for whom you’re doing a favor.

Buck up. You are running a business, not a charity.

I know, right? Truth bomb.


Are you picking up what I’m putting down? Check out my story and freelancing guide, “Write. Get Paid. Repeat.” with tons of practical info packed into a short book! I also created a writing course called “How to Write a Book in 3 Months.” Check it out here!

How My Writing Has Evolved with Time

How My Writing Has Evolved with Time

JS, Medium, writing

Writing is so interesting because it is one of those things which is both a skill and a talent.

The difference between those two is that a skill is a buildable, progressive thing you can practice and work on and improve on over time and a talent (at its core) is more inherent. It’s something you have.

Those are my definitions. Let’s check in with Merriam-Webster for the official ones.

Skill: “1a: the ability to use one’s knowledge effectively and readily in execution or performance

b: dexterity or coordination especially in the execution of learned physical tasks

2: a learned power of doing something competently: a developed aptitude or ability. Language skills”

Talent: “1a: a special often athletic, creative, or artistic aptitude

b: general intelligence or mental power; ability

2: the natural endowments of a person”

Oh, good! Pretty similar. Feels good — and I love words and knowing and learning precise definitions and synonyms, antonyms. I am a proud word nerd.

Singing is another great example. You can be born with and grow up with a good or great singing voice, and you will still improve and learn to sing even better with practice and lessons.

My Writing Evolution

I was recently asked about how my writing has evolved or changed over the years and I was struck by how fantastic of a question it was.

My writing has evolved over time from being more personal and for me (such as LiveJournal and my first Blogspot blog) to writing FOR and TO an audience and my readers.

I am much more focused on trying to give information or teach something than in just writing to myself. I can write to myself in a journal, and I sometimes do, but I now prefer my online writing to be useful and valuable to others.

I also write for my business. As a freelance writer, I am often writing for specific companies or people. I needed to learn how to write in different tones and styles in order to get their messages across while fitting their brand.

Even when I wrote my books, they are both so different in style, tone, messaging, and audience. The writing for each is different and distinct.

It’s extremely interesting to think of the changing, adapting, and evolving writing.

How has your writing changed over the years?

Are you picking up what I’m putting down? Check out my story and freelancing guide, “Write. Get Paid. Repeat.” with tons of practical info packed into a short book! I also have a brand new writing course called “How to Write a Book in 3 Months.” Go to the site to learn more!

How To Be Confident in Your Entrepreneurial Journey

How To Be Confident in Your Entrepreneurial Journey

Entrepreneur, JS, Medium

What is the most important part of being an entrepreneur? Confidence. You have to believe with every fiber of your being that you‘re doing the right thing, on the right path, and that the hard work is totally worth it.

Sometimes I joke about working 14 hour days, so I must be a hustler, but it was true. I started my business while I still had a full-time day job, a sales career I’d built for almost 10 years, and have been successful in. I enjoyed my career and the opportunities I had within it.

I’ve met some of the most amazing people, learned from the best bosses, and gotten marketing, conference, travel, and training opportunities I would never have had otherwise. I appreciate what I accomplished, and in some ways, the transition to entrepreneurship has been bittersweet.

I’d been working nights and weekends for a few months building my own writing business. Every free moment was spent communicating with clients, research for articles, writing articles and copy for websites, editing, sending it to the client, posting it online, sharing, etc. And when I wasn’t doing that, my time needed to be spent marketing myself and my services and looking for additional clients, then following up with potential clients, proposals that are out, checking on invoices, and applying to additional writing gigs.

I was so busy, and it was exhausting, but it was also pretty amazing to see what I’m capable of. I may have been tired sometimes, but I was also invigorated and interested in my clients and what I was doing. I was building something from nothing, which is extremely exciting and also terrifying.

Interestingly, many of my clients are entrepreneurs themselves, so I’m also surrounded by incredibly smart, funny, interesting people who completely understand my journey and are excited to be a part of it.

I’ve also had the very interesting discovery of learning to utilize Instagram as best as I can. I’d never really used it at all but decided to give it a shot, and hey — free marketing. It’s been fantastic! I’ve gotten half of my client list from Instagram. I’ve been enjoying posting pictures, engaging with people, and really finding fascinating new people all over the world to follow. It’s a really cool visual platform.

As I got more clients, I took my leap of faith — in myself. I quit my day job to focus on writing and editing full-time.

That was over 18 months ago, now. And every day I am confident in my journey and my abilities and myself.

I’m busy, but I am supported and growing and learning and excited and some days I don’t know exactly what I’m doing, but I keep learning and researching and I will not stop. I will NOT STOP because I know I can do this.

What’s an important quality to being an entrepreneur? CONFIDENCE.

I am good at what I do, I deserve to do it, and I am bringing great value to my clients. I am completely confident in these things.

How can YOU be more confident?

Identify what you’re good at. What do you feel you are good at and like doing? What special skills do you have?

Once you know what you’re good at AND feel good doing, you’ll feel that spark of confidence — you KNOW this is something you’re great at, no matter what it is.

Body language. Act confident, walk with your shoulder back and head up. Project confidence.

Research if there is a way for you to use your skills in a career you’d find fulfilling. I am confident in my writing, and I found a way to be a writer.

I know it sounds a bit simplistic, but confidence boils down to how you FEEL about your skills and yourself. You don’t have to be confident in everything about yourself to be successful. That’s not realistic for most people.

Find something you ARE confident in and build from there.

And remember — you can fake it ’til you make it. When you project confidence and act confident, you will internalize that feeling and the reactions and will continue to act that way, which eventually becomes a real part of you.

How Important is “Exposure”?

How Important is “Exposure”?

Entrepreneur, JS, Medium, writing

What is it and how to (& not to) get it.

Merriam Webster defines exposure as “ the condition of being presented to view or made known” and “the condition of being subject to some effect or influence,”along with a couple other definitions.

Practically speaking, as a freelancer or entrepreneur, you need exposure.

It’s a fact of business.

People need to know you exist in order to buy your product or services.

How Can You Get Exposure?

There are many different ways to get exposure, like having a column in a major publication, but like Nicolas Cole learned, it may not be the best way (he shares some great insights in this article). You can start a blog, pay for ads, do work for free (but you shouldn’t!), you can pay social media influencers to feature you, you can use PR tactics like pitching to media outlets, and more.

You can become a top writer on Medium and Quora (I’mcurrently both), though those don’t necessarily mean more exposure, they certainly have the potential to do so.

You can also just be marketing yourself to individual clients and focus on building up your client base.

What Works Best?

That one is a bit harder. What works best for me — using social media to find clients and then selling myself on the phone — may not work best for you.

Most people and companies find that a combination of several tactics is best for them.

You have to figure out what works by judging cost versus benefit. Whether it’s costing you money or your time, it is costing you something.

If you boosted a Facebook ad or sponsored an Instagram ad, look at the stats and results. Did you get any new clients from it? Or inquiries? Did any more people subscribe to your mailing list or buy your book?

Testing different ideas is a great way to see what works for you with minimal risks. Don’t spend $200 on your first ad, start small and figure out your audience and then move up.

You Still Have to Pay the Bills!

Be careful not to do too much for the elusive “exposure.”

There are websitescomicstwitter accounts, and more showing just how often freelancers and craftspeople are asked to do things for free or “for the exposure.”

There are very few times when the exposure they are offering is actually going to be worth your time and energy. Amy Morinwrote a piece for Inc on this exact topic.

You can’t pay your rent/mortgage with exposure. Be very careful not to just do a bunch of free or vastly underpaid work in the HOPES it might get you some exposure. Your time will be far better spent looking for actual paying clients.

I found clients even when I had zero professional writing experience, using only my old personal blog as writing samples, simply by approaching people and asking if they would be interested in any writing or editing services.

Make your OWN exposure. Value your work and yourself very highly!

Of courses there are exceptions!

I am NOT saying to not do anything for free ever in your life! I am talking specifically in the context of potential clients and paid work. For example, there may be a charitable organization you choose to volunteer your time and skills for — of course, that’s wonderful and is also your own choice.

You also may find yourself in a HuffPost situation.

About a year before I ever even thought about looking for clients and being a paid writer, I started contributing to HuffPost for free. I loved it, it was something I chose to do knowing there was no payment. However, when I weighed the benefits I’d get (major publication byline, the marketability, write what I want) against the cost (my time), it made sense to me.

So of course, find what works best FOR YOU and don’t just trust every stranger on the internet!

Are you picking up what I’m putting down? Join my mailing list for more info (not spam!) or check out my story and freelancing guide, “Write. Get Paid. Repeat.” with tons of practical info packed into a short book!

The Truth About Freelancing

The Truth About Freelancing

Entrepreneur, JS, Medium

And how to make money doing it!

The world of freelancing is swirling with myths and straight-up lies in between all of the great people and advice within the writing community.

It can also be confusing and can feel like every freelancer has specific rules they say are the only way to make money.

Sometimes it feels like no one makes money AS a freelancer, they are just selling their books and courses trying to teach others how to be a successful freelancer!

I’ve seen people upset about the lack of strong resources or how much tools can cost, and I’ve seen people put off starting to work simply because they felt overwhelmed with information.

Here are the truths I have discovered on my journey in writing and entrepreneurship:

  • You should not spend ANY money when you’re first starting. You can start a service-based (like writing) business for free.
  • You don’t need to know everything when you start. You can research and figure things out as you go along.
  • Even when you’re first looking for clients and feel so inexperienced, don’t ever work for free. Here’s how not to and why you shouldn’t.
  • Market yourself, especially using social media. Social media is free and, as a small business owner or freelancer, completely necessary. Here’s how I utilize social media.
  • Make sure to always be creating and maintaining your pipeline of future clients to fight the natural ebb and flow of sales and freelancing.
  • Figure out what you need to be making and use that for your pricing. Then stick to it. Pricing and sticking to it is so important as a freelancer. Clients want work for free, so never let them dictate what you’re worth.
  • Focus on your main objective or idea when starting your business. There is such a thing as too many ideas.
  • Network constantly. Whenever I go anywhere, I have my cards in my bag. When I meet new people, I give them my card, explain I’m a writer and let them know I’d be happy to discuss any writing or editing needs they have. Here are some tips on how to network successfully.
  • Even when you’re first starting, you’re allowed to say “no” to work! So many freelancers feel they need to take on anyone who comes to them, to gain experience, build a portfolio, whatever. You do NOT. Saying “no” to some work has made me more successful and profitable.
  • Make sure you deeply understand blogging and article writing. Here are 10 lessons I’ve learned on my journey as a blogger!
  • Learn from others who have come before you – but remember that your journey will be your own, so take things with a grain of salt – even my advice!
  • When working from home (or for yourself), staying organized and not procrastinating is the only way you can succeed.
  • Freelancing can be lonely. Make sure to maintain friendships and hobbies outside the home to keep your sanity!
  • Have a contract in place. This is super important. Your contract should dictate payments, deadlines, deliverables, and anything else having to do with the client/freelancer relationship. Both of you should sign this and a deposit paid before ANY work is done. There are many free contract templates available online and you’re welcome to use mine.
  • Keep an eye on the future. How will your business evolve and change? Think about what you enjoy doing most as you gain clients and learn new skills and see how you can incorporate more of it or move to different pricing models. Evolution is an important part of building and growing a business.

This is real information from a freelancer who has been where you are. You do not need to pay for any expensive courses or anything to get started. Just find one person willing to pay you fairly for your work and BAM! You’re a paid freelancer.

8 Lessons I Learned in My First Year of Freelancing

8 Lessons I Learned in My First Year of Freelancing

Entrepreneur, JS, Medium, Sales & Marketing, writing

I got my first freelancing clients almost on a whim, on October 31st, 2016. I began working with clients in the evenings and weekends for November, December, and January.

Once I realized that being a writer was a viable career for me and people were willing to pay me, I made plans to quit my day job as a Director of Business Development at a recruiting firm.

Friday, January 27, 2017 was my last full-time day at my day job.

I was a freelancer.

Though I did a lot of research and asked many questions, I had a lot to learn. Now that I am at a year of freelancing, here are some things I have learned. Use this and make new mistakes and learn new lessons, instead of the ones I’ve made for you.

1. If someone is willing to pay you, then you are skilled enough.

When it comes to freelancing, especially something as subjective as writing, many potential freelancers question their abilities and whether or not their writing is “good enough” for them to be a writer as a full-time career.

Instead of trying to find a way to judge your writing, use your clients as a barometer. If people look at your writing samples and are willing to pay you, then you are definitely good enough.

Pack away the insecurity and focus on improving and on the work for your clients. There is no point in questioning yourself so much, and that insecurity can lead you to not marketing yourself or not having the confidence to attract new clients.

2. You are definitely not charging enough.

Pricing yourself is an exercise in frustration sometimes. You do tons of research on what other people are charging, you try to undercut them, but then you may find that the lower price makes it not worth your time.

As a freelancer, time is your commodity.

Whatever you’re charging, it’s too low. I have seen it time and again from freelancers, including myself, where we are charging one price, but then the actual time the project takes is more than we thought, or there is more research involved or the project is longer, and suddenly your “decent prices” are only getting you $20 an hour.

Charge more. The good clients will pay you for your skills.

And remember: Just because writing comes easily to you does not mean it should be cheap. If clients could do it themselves, they wouldn’t need to hire you. Your skill is valuable.

3. Learn to identify “bad” clients.

The clients who email you at 3 am expecting an immediate response, or who are constantly changing the specs of the project. The ones who are never happy.

The ones who harass you about your prices over and over until you offer a discount.

Just say no. It’s difficult to turn away clients, especially when you are new to freelancing, but the hassle and difficulty in dealing with them and the extra time it takes for you, on top of the lower rate, will bring you down. Not only that, but they take away from the clients who would be paying your regular rate and be great to work with and appreciate you.

Here is a piece I recently wrote about how to identify the bad or negative clients before you start work.

4. Your business will continue to evolve.

When I first started freelancing, I was doing almost entirely one-off articles and blogs for clients and charging per-word prices.

A year later, I have evolved and changed the work I do as I learned more what I enjoyed and how it makes sense for me. Now, I focus on monthly retainer clients and having long-term relationships with them instead of one-time projects, have developed a book coaching service, and have been able to try things I never thought I would — like writing a comic book!

Be open to new experiences and allow yourself to evolve and grow and change as the work you enjoy evolves. Do not force yourself to stick to just one type of work. Try new things, get creative, stay interested.

5. You don’t HAVE to have a niche.

One piece of advice I saw a lot of at the beginning of freelancing was to “just pick a niche and specialize!”

I prefer significant diversity in what I work on, so instead of focusing on one industry or type of client, I chose to be a generalist. This has allowed me to have a ton of experiences and learn new things.

I have blogged for law firms, medical cannabis companies, business consultants, life coaches, real estate investors, cryptocurrency and blockchain companies, professional speakers, and more. I’ve edited fiction, nonfiction, and even a children’s book.

As a self-described jack of all trades, I have gotten to explore opportunities I would never have if I’d just stuck to sales, marketing, and career coaching, which my 10 years of corporate experience prepared me for.

Don’t be afraid to try something new and to be a generalist! It’s so much fun having a diverse client base and getting to work on something different each day!

6. Building good relationships is the backbone of my business.

I like to know my clients. Who are they? Why do they love what they do? What are they hoping to get out of the writing services?

Creating a monthly retainer business model has allowed me to have longer relationships and really get to know my clients as people.

I have weekly calls with each of my clients to manage expectations, discuss the tasks and work for the week, and stay connected.

Having been in corporate business development for so long, I deeply acknowledge and understand the strength and use of a great relationship with the people you’re selling to.

Really make a point to get to know your clients as people. Ask questions and be kind and genuine. That relationship is so important! Nurture it!

7. You don’t need a portfolio.

Portfolios are not a bad thing, you CAN have one. But you don’t NEED one to get started as a writer.

As long as you have writing samples, you are good to go. You can publish those samples on a blog or site, or you can just have them as PDFs you attach to emails.

Much of my work is ghostwritten, so even though I have tons of published blogs and articles, none of them would be able to go into a portfolio.

When I first started, I grabbed pieces from my personal blog and wrote a couple samples, and that is all I had to show. These days I direct people here to my Medium blog!

8. Just write. Get started now.

The best thing I learned through my freelancing journey so far is that you don’t need to be super prepared or have a website and business cards and a fancy briefcase.

You can just go out and find ONE client. As soon as you have one, find another.

Figure out the rest as you go. You can research contracts and build a WordPress site later. For now, go out with your writing samples and find a client. The rest will come after.

Relationship Building for Freelancers: How to Get & Keep Clients

Relationship Building for Freelancers: How to Get & Keep Clients

Entrepreneur, JS, Medium, Sales & Marketing

Apparently, most writers aren’t good at marketing and many salespeople aren’t the best at writing. Or at least that is what people keep telling me.

I am lucky enough to be both, which has been extremely successful for me. It has truly been my superpower, which allowed me to be my own boss and get my business up and running very quickly.

Relationship building is an extremely important skill. Many people who consider themselves extroverted or a ‘people person’ may also find that they are strong at job interviews and good at networking in group settings.

However, more introverted people may find themselves at a surprising advantage in the one-on-one relationships and phone calls which freelancing often requires.

95% of my work and communication is done via email, text, slack, Facebook messenger, etc. And while I am an outgoing, talkative person, this mode of communication is fast, easy, and best of all — does not require pants. But there are ways to be great at phone calls and written communication.

Phone Calls & Relationships

When it comes to winning over potential clients, I believe in the power of a great conversation.

When a prospect is asking me about pricing and information, I don’t just shove my website in their face and tra-la-la away to my next task.

I ask them for a time to jump on a phone call. Instead of giving them a straight-up price, I explain that prices depend on needs and scope of projects, and that monthly retainers are often less expensive than paying per project, per word, or per hour. I say:

“The price depends on your exact needs and can also be impacted by how long we plan to work together. Are you available this afternoon or tomorrow to jump on a short call with me? I can do 3pm EST today or 1pm-4pm tomorrow.”

What I have done here is set them up to expect individual, customized attention and pricing for their needs, and after mentioning the call, instead of leaving it open-ended, I have provided specific time frames.

People are psychologically more likely to respond to the specific timeframes than just a general request for a phone call. It also shows my professionalism. I am available right away, but at specific times. I know my schedule and keep it. I am also punctual.

Once I get them on the phone, I’m golden. I love talking to people and it shows. I smile while I talk to them, I ask and answer questions. I show them my value by giving free information. For example, if we are discussing blogging, I’ll throw out a couple of facts and statistics about SEO and content marketing. If they want book coaching, I tell them what the process looks like and give them information on general lengths of books in different genres and discuss pros and cons of traditional versus self-publishing.

Another thing I do is weekly phone calls with each of my clients. It is a chance for us to check in, update them on my work and progress, and sets and manages expectations on both sides for the week ahead. It also serves to continue to build and solidify our working relationship.

Email & Relationships

Because most communication is done over email, I make sure to let them know what I am up to or ask questions when I need. I am professional but personable over email, saying “hey” and using their first name, unless they have specified not to or are much more formal.

My clients never need to ask what I am working on or where I am at with their work because I make sure to let them know.

I offer free email support to my book coaching clients and make sure to respond to people in a timely manner.

Once they are my clients, I stop selling them. They know what my services are and if they want additional ones, they always let me know. I don’t try to promote my other services or upsell them anymore unless they ask. I might say offhandedly, “Hey, you may not have thought about it, but some social media management would work really well with what we are doing now and would promote your company faster and better. Here are a couple of examples ___. Let me know if you want to discuss it further, and I am also happy to recommend a couple of other fantastic people.”

Because that shows it’s not about ME. It is about what is best for THEM and their company. I’m not saying it just to make more money, I even offered to refer them to someone else!

That is because honesty, trustworthiness, and transparency are the pillars on which I have built my business. I am not afraid to say “I don’t know,” and then go find the answer. I am not so self-centered as to think I’m the only person who can do what I do or even the best at it.

I am selling prospects on working with me, specifically, not with a writer in general. They don’t only need to know the benefits of writing, they need to see what working with me will be like. How well do I communicate? Do I remember information from previous conversations (I do, I take notes)? Do I listen to them and understand their pain points and have ways to solve those problems? Do I talk more about them than myself?

Clients & Relationships

You should be approaching a client relationship in a similar way to a new friendship. You want them to like you and you don’t want to scare them off.

Sales is not about just getting that dollar amount. It is about getting someone who WANTS to work with you and KEEP paying you that dollar amount.

But it’s more than sales. As a solo entrepreneur, how I represent myself to anyone is literally the face of my business. I am myself, but professional. I am knowledgeable, able to show strong writing samples, and deeply understand the process and the business of writing.

Being nice, kind, a good listener, asking the right questions, showing your value — that is how you get and KEEP a client.