Jan172018 by Jyssica SchwartzNo Comments

8 Lessons I Learned in My First Year of Freelancing

Entrepreneur, JS, Medium, Sales & Marketing, writing

I got my first freelancing clients almost on a whim, on October 31st, 2016. I began working with clients in the evenings and weekends for November, December, and January.

Once I realized that being a writer was a viable career for me and people were willing to pay me, I made plans to quit my day job as a Director of Business Development at a recruiting firm.

Friday, January 27, 2017 was my last full-time day at my day job.

I was a freelancer.

Though I did a lot of research and asked many questions, I had a lot to learn. Now that I am at a year of freelancing, here are some things I have learned. Use this and make new mistakes and learn new lessons, instead of the ones I’ve made for you.

1. If someone is willing to pay you, then you are skilled enough.

When it comes to freelancing, especially something as subjective as writing, many potential freelancers question their abilities and whether or not their writing is “good enough” for them to be a writer as a full-time career.

Instead of trying to find a way to judge your writing, use your clients as a barometer. If people look at your writing samples and are willing to pay you, then you are definitely good enough.

Pack away the insecurity and focus on improving and on the work for your clients. There is no point in questioning yourself so much, and that insecurity can lead you to not marketing yourself or not having the confidence to attract new clients.

2. You are definitely not charging enough.

Pricing yourself is an exercise in frustration sometimes. You do tons of research on what other people are charging, you try to undercut them, but then you may find that the lower price makes it not worth your time.

As a freelancer, time is your commodity.

Whatever you’re charging, it’s too low. I have seen it time and again from freelancers, including myself, where we are charging one price, but then the actual time the project takes is more than we thought, or there is more research involved or the project is longer, and suddenly your “decent prices” are only getting you $20 an hour.

Charge more. The good clients will pay you for your skills.

And remember: Just because writing comes easily to you does not mean it should be cheap. If clients could do it themselves, they wouldn’t need to hire you. Your skill is valuable.

3. Learn to identify “bad” clients.

The clients who email you at 3 am expecting an immediate response, or who are constantly changing the specs of the project. The ones who are never happy.

The ones who harass you about your prices over and over until you offer a discount.

Just say no. It’s difficult to turn away clients, especially when you are new to freelancing, but the hassle and difficulty in dealing with them and the extra time it takes for you, on top of the lower rate, will bring you down. Not only that, but they take away from the clients who would be paying your regular rate and be great to work with and appreciate you.

Here is a piece I recently wrote about how to identify the bad or negative clients before you start work.

4. Your business will continue to evolve.

When I first started freelancing, I was doing almost entirely one-off articles and blogs for clients and charging per-word prices.

A year later, I have evolved and changed the work I do as I learned more what I enjoyed and how it makes sense for me. Now, I focus on monthly retainer clients and having long-term relationships with them instead of one-time projects, have developed a book coaching service, and have been able to try things I never thought I would — like writing a comic book!

Be open to new experiences and allow yourself to evolve and grow and change as the work you enjoy evolves. Do not force yourself to stick to just one type of work. Try new things, get creative, stay interested.

5. You don’t HAVE to have a niche.

One piece of advice I saw a lot of at the beginning of freelancing was to “just pick a niche and specialize!”

I prefer significant diversity in what I work on, so instead of focusing on one industry or type of client, I chose to be a generalist. This has allowed me to have a ton of experiences and learn new things.

I have blogged for law firms, medical cannabis companies, business consultants, life coaches, real estate investors, cryptocurrency and blockchain companies, professional speakers, and more. I’ve edited fiction, nonfiction, and even a children’s book.

As a self-described jack of all trades, I have gotten to explore opportunities I would never have if I’d just stuck to sales, marketing, and career coaching, which my 10 years of corporate experience prepared me for.

Don’t be afraid to try something new and to be a generalist! It’s so much fun having a diverse client base and getting to work on something different each day!

6. Building good relationships is the backbone of my business.

I like to know my clients. Who are they? Why do they love what they do? What are they hoping to get out of the writing services?

Creating a monthly retainer business model has allowed me to have longer relationships and really get to know my clients as people.

I have weekly calls with each of my clients to manage expectations, discuss the tasks and work for the week, and stay connected.

Having been in corporate business development for so long, I deeply acknowledge and understand the strength and use of a great relationship with the people you’re selling to.

Really make a point to get to know your clients as people. Ask questions and be kind and genuine. That relationship is so important! Nurture it!

7. You don’t need a portfolio.

Portfolios are not a bad thing, you CAN have one. But you don’t NEED one to get started as a writer.

As long as you have writing samples, you are good to go. You can publish those samples on a blog or site, or you can just have them as PDFs you attach to emails.

Much of my work is ghostwritten, so even though I have tons of published blogs and articles, none of them would be able to go into a portfolio.

When I first started, I grabbed pieces from my personal blog and wrote a couple samples, and that is all I had to show. These days I direct people here to my Medium blog!

8. Just write. Get started now.

The best thing I learned through my freelancing journey so far is that you don’t need to be super prepared or have a website and business cards and a fancy briefcase.

You can just go out and find ONE client. As soon as you have one, find another.

Figure out the rest as you go. You can research contracts and build a WordPress site later. For now, go out with your writing samples and find a client. The rest will come after.

Dec182017 by Jyssica SchwartzNo Comments

Relationship Building for Freelancers: How to Get & Keep Clients

Entrepreneur, JS, Medium, Sales & Marketing

Apparently, most writers aren’t good at marketing and many salespeople aren’t the best at writing. Or at least that is what people keep telling me.

I am lucky enough to be both, which has been extremely successful for me. It has truly been my superpower, which allowed me to be my own boss and get my business up and running very quickly.

Relationship building is an extremely important skill. Many people who consider themselves extroverted or a ‘people person’ may also find that they are strong at job interviews and good at networking in group settings.

However, more introverted people may find themselves at a surprising advantage in the one-on-one relationships and phone calls which freelancing often requires.

95% of my work and communication is done via email, text, slack, Facebook messenger, etc. And while I am an outgoing, talkative person, this mode of communication is fast, easy, and best of all — does not require pants. But there are ways to be great at phone calls and written communication.

Phone Calls & Relationships

When it comes to winning over potential clients, I believe in the power of a great conversation.

When a prospect is asking me about pricing and information, I don’t just shove my website in their face and tra-la-la away to my next task.

I ask them for a time to jump on a phone call. Instead of giving them a straight-up price, I explain that prices depend on needs and scope of projects, and that monthly retainers are often less expensive than paying per project, per word, or per hour. I say:

“The price depends on your exact needs and can also be impacted by how long we plan to work together. Are you available this afternoon or tomorrow to jump on a short call with me? I can do 3pm EST today or 1pm-4pm tomorrow.”

What I have done here is set them up to expect individual, customized attention and pricing for their needs, and after mentioning the call, instead of leaving it open-ended, I have provided specific time frames.

People are psychologically more likely to respond to the specific timeframes than just a general request for a phone call. It also shows my professionalism. I am available right away, but at specific times. I know my schedule and keep it. I am also punctual.

Once I get them on the phone, I’m golden. I love talking to people and it shows. I smile while I talk to them, I ask and answer questions. I show them my value by giving free information. For example, if we are discussing blogging, I’ll throw out a couple of facts and statistics about SEO and content marketing. If they want book coaching, I tell them what the process looks like and give them information on general lengths of books in different genres and discuss pros and cons of traditional versus self-publishing.

Another thing I do is weekly phone calls with each of my clients. It is a chance for us to check in, update them on my work and progress, and sets and manages expectations on both sides for the week ahead. It also serves to continue to build and solidify our working relationship.

Email & Relationships

Because most communication is done over email, I make sure to let them know what I am up to or ask questions when I need. I am professional but personable over email, saying “hey” and using their first name, unless they have specified not to or are much more formal.

My clients never need to ask what I am working on or where I am at with their work because I make sure to let them know.

I offer free email support to my book coaching clients and make sure to respond to people in a timely manner.

Once they are my clients, I stop selling them. They know what my services are and if they want additional ones, they always let me know. I don’t try to promote my other services or upsell them anymore unless they ask. I might say offhandedly, “Hey, you may not have thought about it, but some social media management would work really well with what we are doing now and would promote your company faster and better. Here are a couple of examples ___. Let me know if you want to discuss it further, and I am also happy to recommend a couple of other fantastic people.”

Because that shows it’s not about ME. It is about what is best for THEM and their company. I’m not saying it just to make more money, I even offered to refer them to someone else!

That is because honesty, trustworthiness, and transparency are the pillars on which I have built my business. I am not afraid to say “I don’t know,” and then go find the answer. I am not so self-centered as to think I’m the only person who can do what I do or even the best at it.

I am selling prospects on working with me, specifically, not with a writer in general. They don’t only need to know the benefits of writing, they need to see what working with me will be like. How well do I communicate? Do I remember information from previous conversations (I do, I take notes)? Do I listen to them and understand their pain points and have ways to solve those problems? Do I talk more about them than myself?

Clients & Relationships

You should be approaching a client relationship in a similar way to a new friendship. You want them to like you and you don’t want to scare them off.

Sales is not about just getting that dollar amount. It is about getting someone who WANTS to work with you and KEEP paying you that dollar amount.

But it’s more than sales. As a solo entrepreneur, how I represent myself to anyone is literally the face of my business. I am myself, but professional. I am knowledgeable, able to show strong writing samples, and deeply understand the process and the business of writing.

Being nice, kind, a good listener, asking the right questions, showing your value — that is how you get and KEEP a client.

Dec12017 by Jyssica Schwartz2 Comments

Freelancers & No Paid Time Off

JS, Medium

If I don’t work, I don’t get paid.

This has never been something that bothered me, as I have long been the type to work more than necessary and then bring my laptop on vacation and do an hour or two a day while we relaxed.

I have no problem doing a bit of work. After all, I still get the vacation — I sleep in, eat great food, don’t work out, and explore new places. I have fun with my husband and enjoy the trip. I also get a small amount of work done.

But this week.

This has been the toughest week of my life so far.

My grandfather was hospitalized, and he had been sick for a while.

I flew down on the day of Thanksgiving. We canceled the family get-together at my brother’s house and my brother and I booked last-minute flights to go see Grandpa.

We all assumed he’d get better. He spent 2 weeks in the hospital before he went to hospice and died peacefully, in his sleep, while surrounded by all his children and grandchildren. That was the Saturday after Thanksgiving.

He was lucid just 2 days before.

It’s been horrendous.

My grandpa was larger than life. He was a builder, a fixer, and a creator. For as long as I’ve been alive, one of my most vivid memories of him has been seeing him out on the mower or the tractor or any other of the heavy machinery littering his garages and driveway.

He was always under a car, tinkering. Or building something. He would pretend to be reluctant, but he adored helping any of us 3 grandkids fix things. He picked out my first car. He built us a treehouse when we were 8 or 9, then handed us nails and some wood and tried to teach us how to make furniture for it.

He was a self-made man who lived the true American Dream. He started with nothing and created a business of used truck parts and a junkyard, and grew it into an empire. He and my grandma got to live the retirement they wanted, traveled often, and loved us all.

He and Gramma were married for 61 years since they were 18 and 21. I can’t even imagine that type of relationship.

The funeral was Tuesday.

He would have hated the funeral. He didn’t like being the center of attention or religious ceremony. He would have hated seeing people get so emotional and cry over him.

But I guess the funeral isn’t meant for the dead, but for the living. To say goodbye, to pay respects, to have something to see, to hold on to.

I’ve never lost anyone so close to me before.

It has been a blur of family, tears, and yes, even some laughter.

When all the cousins get together, we enjoy it. We love hanging out and haven’t gotten the chance to see each other much as we got older and moved away and started new traditions.

We played Grandpa’s favorite game — poker — with his own poker chips.

We drank his favorite whiskey and we shared our funniest stories of him.

It won’t get easier for a while, but it will someday. He continues to live in my heart and his name will leap off my tongue at the oddest moments. “You know, your great-grandpa used to love this…” to my niece and nephew and to my own hypothetical children.

And while I mourned and grieved and ate bagels with my family, I still had to pull out my computer and do some work here and there. Do the tasks that I do daily to keep my business running and my clients happy. I let them all know what was going on so that they could cut me some slack for this week.

But the stress of this week, the anxiety of the flights, the breaking of my meticulous routine, and the worry over not doing work for my clients has been a bit overwhelming.

I smoked some cigarettes even though I quit over a year ago. I drank even though I’m not a big drinker.

And I didn’t write. This is he first thing I’ve written since it happened.

I will remember Grandpa as the Godfather of our family, I will continue his legacy by living by his teachings and by telling his stories.

Hey, have I told you about the time he took me fishing and we caught a shark…?

Oct162017 by Jyssica Schwartz2 Comments

Writing for Me vs. Writing for My Clients

Copywriting, JS, Medium

It can be difficult to separate them!

Writing is…

Cathartic

Emotional

Real

Symbiotic

Percussive

Strong

Difficult

Mine

Life.

Writing for money, especially for other companies and authors, is a fantastic career.

And because most of my writing is ghosted, I have had to learn to keep my personal feelings and opinions out of the pieces I write.

Especially when I disagree or find their references suspect.

It can be difficult to compartmentalize. To separate my personal feelings or opinions from those of the author/company I work for.

Not that it is ever anything heinous. None of my clients are people I fundamentally disagree with. None of them are white supremacists or anti-vaxxers or litterers (as far as I know).

It’s more that everyone is unique and different and we each hold our own opinions and feelings based on our pasts, education, hobbies, and experiences.

Everyone is unique and while that is a magical, beautiful, wonderful part of being human, it can make writing passionately about certain subjects difficult!

When it comes to my personal writing, my own personal opinions run rampant.

And it can be sometimes hard to turn that off.

For me, it’s all about stepping back and taking a breath and remembering that it’s not about me. It’s about the client. I am usually easily able to shake it off and get in the right mindset, but it can sometimes take moment.

How do YOU turn it off? Whether it is switching between highly personal writing like your book or a diary and more professional writing like clients or even LinkedIn posts. How you switch mindsets?

Jul252017 by Jyssica SchwartzNo Comments

How to Have a Great Editor/Author Relationship

JS, Medium, writing

I see authors getting frustrated. “Just tell me how much editing will cost!” They cry, annoyed at vague or incomplete answers.

The editors are sitting on the other end of the email chain despairingly, grumbling in annoyance, “How long is your book??”

As an editor, an author, and an employee of a publishing firm, I think I can clear this right up.

Authors: there is no set cost for editing. Editing depends on many factors, but the two main ones are:

Wordcount (length of book)
Type of editing desired (there is more than one)

These two things are extremely important. A 30,000-word book will take far less time to edit than a 100,000-word book, which is why there are significant price differences.

Generally, the cost of editing comes down to how much TIME it will take the editor to completely edit your book. They will estimate number of hours for the project, multiply that by their hourly fee, and that’s your price.

There are two main types of book editing that happens after the book is written.

Copyediting: This is general proofreading. Correcting spelling, grammar, punctuation, syntax, and word usage while preserving the meaning and voice of the author. Checking for overall clarity and consistency of format and style.
Substantive/developmental Editing: Sometimes these words are used interchangeably. This is a more in-depth edit, including checking for plot holes, asking questions, looking for plot consistency, suggestions on word changes, restructuring paragraphs or sections, asking questions of the author to create better clarity of the story, and can even include consulting on titles, cover design, and more.

Editors: the authors don’t understand editing as well as you do, have patience. They are also incredibly nervous about handing over their book — a piece of their soul — to someone and not knowing what happens next.

How can you alleviate their fears?

First, be open about your process. Tell the authors exactly what they can expect from you, how your process works, the types and number of check-ins and progress updates you’ll do.

Second, take the time to really discuss the different types of editing with your authors and your timeline and deadlines.

Thirdly, remember how it was for you, and be open to answering a million questions and getting to know your author. Ask questions, be honest, and really be a part of the process of their book, not just a side quest.

Try to be collaborative. I like to edit in a Google doc, so that the author can pop in and out, make suggestions, answer questions from me, and be constantly aware of anything happening to their book.

This has served me well and allowed a symbiotic author/editor relationship. It also makes sure that the author is not surprised by any changes I make, as they can see it happening and make the final call.

Your editing is great, but the final product needs to be something the author is excited about and proud of, too.

Authors: You are allowed to say no to editor suggestions (though not if it is a grammatical error. We feel strongly about those.). When it comes to style and wording, your preference wins.

Editors: Authors are allowed to say no to suggestions in style and wording, and you’re not allowed to feel bad or take it personally. Their book, their story, their voice.

Is this helpful? Do you have questions? What is your relationship with your editor like?

Photo Credit

Jun142017 by Jyssica Schwartz3 Comments

Where Do Freelance Writers Find Clients?

Medium, Sales & Marketing, writing

One of the questions that I get asked the most and see on writing forums all the time is “where do you find clients?”

I’ve talked about this before, discussing ways to start making money right away as a writer.

But something I keep seeing even more of recently is this: “I got my first client! The pay is terrible, but it’ll be a professional piece for my portfolio!”

It’s awesome that you got your first paying client, but you have to get out of the mentality of doing something for low to no money just for your “portfolio.”

I am a full-time professional writer and editor, and I do not have a portfolio. I have writing samples and links I can send people, and even PDFs.

Instead of focusing on needing pieces for a professional portfolio and spending the time and energy even making a portfolio, start with having a couple of articles completely written, edited, and finished. Even if you’re just posting them on your blog, or your Medium page, or holding on to them as PDFs.

Write a couple of samples. That is IT. Once you have a couple articles, you can use those as samples when marketing yourself to new clients.

Things that are a waste of time before you have any clients: a professional website, a fancy portfolio, a marketing budget, and professional headshots.

I spent exactly $0 before getting my first 4 clients.

I spent $0 before getting the next several clients after that. In fact, the first money spent on being a writer was getting a new laptop once it was clear that I could make money as a writer. And I only got a new laptop because I was using my husband’s computer and he wanted it back.

Marketing and a professional website are useless at first because no one is searching for you or knows who you are. Don’t spend your time (or money) on that yet. Eventually, you’ll want a website, I’m not saying it’s useless! You just don’t need it to get started.

Respond to ads on Craigslist and Reddit. Give them your writing samples. Same goes for reaching out to people on LinkedIn, Facebook, Instagram, or other social media.

Here is a message I was sending:

“Hi, I’m Jyssica and I am a professional writer and editor! I am located in NYC and am available for new projects immediately. My 10 years of sales experience means I write well-suited-for-marketing copy and can work with you to create website or ad copy, blogs, and more. I also edit books! I noticed your website’s blog has not been updated in 6 months. Would you be interested in a couple of blog posts? I can provide writing samples. When are you available to talk?”

Bam. I have introduced myself, given an example of why I am an expert, identified a specific area I can help them with, offered writing samples, and asked to set up a call.

Sales 101. Identify a specific need and offer a solution.

I sent variations of that message directly to businesses over social media, especially LinkedIn and Instagram, and got a good response rate. Most people answered, “what are your rates?”

My response was ALWAYS that the rate depends on their needs, as I can charge per word, per project, or monthly rates, and they depended on the scope of the work and their budget. My next sentence was always “Do you have 15 minutes today to talk? I can get an idea of your needs and we can discuss prices.”

By giving people individual attention and focusing on their needs, I found new clients quickly. And for free.

Don’t undervalue yourself just to make $10. Spend an extra few days finding clients and marketing yourself and make more money.

Market yourself. Most writers don’t make their salary from content mills. Instead of signing up for a content mill and calling it done, do that as only one tiny part of an overall strategy for finding clients.

Making money as a freelance writer is absolutely possible, and it can be a sustainable career choice. But if you decide not to market yourself or try to find clients, you will find that it will be a much slower process to making a decent living.

I’m not just throwing words around for no reason. This strategy worked for me.

I was making just about the same salary from when I was in corporate sales by my fourth month of being a freelance writer.

Photo Credit: http://bsnscb.com/money-wallpapers.html

May132017 by Jyssica SchwartzNo Comments

The Importance of Time for Yourself

Entrepreneur, JS, Medium

It’s so easy to make work my whole life. As a work from home full-time entrepreneur, I am basically always at the office. My cell phone is my work phone and my personal laptop is my work computer.

It can be hard to disconnect and just be a wife, a friend, a sister, a daughter. I actually scheduled my mother into my calendar this week, so that we could have a nice talk!

As much as I love my work and my life, which is really a lot and I have never been happier, I can feel it becoming more stressful.

I have to step back. I have to remember that I am allowed to have a life outside of work. Clients CAN wait a bit for me to respond to their emails, even until the next business day, if needed.

I’m allowed to go run errands, or go shopping, or even knock off a bit early if I want. I can make time for the gym.

I have to continue to remind myself of all of this because it is so easy to fall into being so busy that I have no time for myself.

I know it is important to have time to yourself. Time away from work, relaxing or doing something you enjoy that has nothing to do with calls, clients, and deadlines.

It is better for your brain and your overall health to step away and have time for YOU.

If you aren’t happy, mentally, emotionally, physically, then how can you give it your all in business and for others? If you can’t care for yourself, how can you care for anyone else?

I officially, wholeheartedly, unequivocally give you permission to take time just for you.

No kids, no spouse, no questions. Whether that is the gym, taking a walk, having a drink, reading a book, going bowling, whatever makes you happy and lets you completely turn off work.

Be healthy and be happy in all aspects, and your work can only benefit!

May12017 by Jyssica Schwartz1 Comment

Entrepreneur on Vacation

Entrepreneur, JS, Medium

Living that #LaptopLifestyle

As an entrepreneur, you are basically always connected. Especially when you work from home, you’re always at the office! It’s easy to lose track of time and work too late, or “just answer this email super quick” at 10 pm or on a Saturday.

It’s also your passion, so you want to keep working, keep delivering, keep proving yourself over and over.

You are valuable. You are worth the money. People are paying you because they believe you have the skills to do the work and deliver on your promises. You’ve already sold yourself, now you’re just continuing the work of making yourself irreplaceable.

I get it. I honestly do. Hell, I’m writing this at 10:30 at night on a Monday, sitting on my couch and listening to The Great British Baking Show in the background.

But the thing is, you and I…we deserve a vacation sometimes. We deserve to have dinner with our families without the phone in our hand. We deserve time off now and then.

When I was working in corporate sales, it was easy to leave work at the office and turn my mind to other things at home. I might check my email once over the weekend, but I didn’t feel like I had to be glued to my computer. I took my earned vacation days and I went away for a week, while only checking email and checking in with the office once or twice.

Now, I just spent 5 days in Florida, in gorgeous weather with family, amazing food, a beautiful wedding, and perfect beaches. Every day, I was still checking email and responding, I got work done while I was there, and even spoke to some clients!

Why did I feel like I owed my clients my time off, in addition to the work I do, the meetings, the time, effort, and time on during the week?

For the same reason, I felt guilty when giving my resignation at previous jobs. I did all of the work, and often more, that I was paid to do, I was on time, a hard worker, and a friendly colleague. I helped people as much as I could. When I got an offer from a new company, I accepted it, and then immediately got a huge knot in my stomach. I had to go in and give my notice to my boss, and I was dreading it. I still did it, and was completely professional, but it was scary and nerve-wracking, and made me feel terribly guilty for leaving.

There was no real reason for guilt. I did the work I was paid to do and I was looking out for what was best for me and my career, as you’re supposed to do. My boss wasn’t looking out for my career, that’s my job.

That’s how it is with your own business, too. You’re doing the work you’re being paid to do, and likely more. So why do I feel like I can’t take the weekend off on vacation?

It’s a process. I am trying to let go and take time to myself, and remember that I do great work, and that’s why I have awesome clients who stick with me.

We all deserve time off now and again, and we need to stop feeling guilty for wanting it. It’s a learning process, realizing you don’t need to respond immediately if someone emails you on a Saturday night, and figuring out that they probably don’t even expect it! I am slowly learning to let go, and not think about working in my off hours.

I don’t think I’ll be leaving my laptop at home when I travel anytime soon, though!